This past Sunday, the Denver Broncos extended their nonsensical streak of wins to seven straight.   For those who don’t have a Denver-centric frame of mind and may not know, the Broncos were led at quarterback by Tim Tebow – a controversial player with a pristine image (not only because of his devout faith but also […]

  Thismoment’s Distributed Engagement Channel (DEC) Customers to Benefit From Easier Discovery and Comprehensive Control of User Experience From Point of Discovery SAN FRANCISCO, CA–(Dec 12, 2011) – thismoment, a digital marketing platform and YouTube brand channel developer, today shared its best practices for ensuring the best possible user experience on YouTube. In early December, […]

Did curiosity kill the cat? Or is curiosity the reason that cats usually outlive dogs?  Of course, diet and exercise are key determinants of life expectancy; but there’s certainly something to be said for the data gathering and processing that curiosity provides. The ability to foresee danger—the ability to predict outcomes—the ability to make good […]

As I was successfully herding my seven-year-old son towards his carpool ride this morning, I had an epiphany; managing a child is a lot like handling a customer. Now don’t get me wrong, I’m not comparing my customers to children (although, on occasion, we’ve both acted as such); I’m simply saying that I’ve learned at least five things […]

Historically, the idea of “conversation management” has been very one-way.  I take my message, send it everywhere I want it to go, then sit back and watch my communities buzz like Daytona Beach Spring Break. Problem is–those communities are still siloed; they can’t talk to each other. An alternative approach would be to think of […]